At Digital Service Provider, we believe in complete transparency and trust. To ensure our clients are fully satisfied with our web development, e-publishing, and digital solutions, we operate on a No Upfront Payment model. We perform the agreed digital services first, and clients are only billed after the initial project or designated milestone is completed and delivered.
Payment Terms & Delivery
- Post-Service Billing: Since we do not charge any upfront deposits, payments are collected only after the completed digital service or milestone has been delivered to the client.
- Invoice Authorization: By paying the post-service invoice, the client acknowledges that the initial delivery meets their business requirements.
15-Day Full Refund Window
Once an invoice is paid following the delivery of our services, clients are backed by our 15-Day Money-Back Guarantee:
- If you experience technical faults, non-performance of agreed features, or major discrepancies in the delivered service, you can request a 100% Full Refund within 15 calendar days from the exact date of payment.
- Refund requests must be sent formally in writing to info@digitalserviceprovider.net
Post 15-Day Evaluation (Partial or No Refund)
Once the initial 15-day full refund window has expired, payments enter a strict evaluation phase. Any refund requests submitted after 15 days from the payment date will be treated as follows:
- Partial Refunds: If a client requests a refund after 15 days due to a change in their business direction or project modifications, Digital Service Provider will evaluate the technical assets provided. If server setup, premium licenses, or custom engineering hours cannot be rolled back, a partial refund will be issued after deducting those specific technical costs.
- No Refund: No refunds of any kind will be approved or processed after 30 days from the invoice payment date, or if the client has actively altered, overwritten, or transferred the delivered source code/digital assets to a third-party server or developer.
How to Submit a Refund Claim
To initiate a refund review within or after the 15-day period, please follow these steps:
- Email our billing department at info@digitalserviceprovider.net
- Provide your official business name, paid invoice number, and a detailed explanation of the issues or reasons for the refund request.
- Our management team will audit the delivered digital assets and process the approved full or partial refund back to the original payment method within 5 to 7 business days.
Disputes and Chargebacks
We highly value communication and urge our clients to utilize our 15-day refund window for any grievances. Filing a credit card dispute or chargeback without contacting our support team first will result in the immediate revocation of all software licenses, termination of active hosting/domains, and a restriction on any future digital services.
Contact Us
If you have questions regarding our 15-day post-service refund framework, please reach out to our corporate office:
- Email: info@digitalserviceprovider.net
- Phone: 805-472-6487
- Address: 55 woodbine st , coram , NY , 11727